Scenario
A fictional service-area contractor changed its website and service-area settings, then found the profile suspended. The owner needs to show that the profile still represents the same eligible business.
Sample output
This fictional example shows the shape of a prepared packet: profile facts, document matching, correction notes, and a short appeal draft outline. It is not a real business and is not an appeal outcome example.
A fictional service-area contractor changed its website and service-area settings, then found the profile suspended. The owner needs to show that the profile still represents the same eligible business.
Keep the appeal narrow: identify the profile fact changes, match documents to the current profile, and explain what was corrected without adding unsupported claims.
| Profile fact | Current entry | Evidence to check | Prep note |
|---|---|---|---|
| Business name | Example Heating & Cooling | Business registration, license, website header. | Matches documents. Do not add city or service keywords. |
| Address visibility | Hidden; service-area business. | Website service page, registration address, service-area settings. | Explain that customers are served at their location, not at a storefront. |
| Phone | Direct business line. | Website contact page, invoices, appointment confirmations. | Confirm it reaches the same business and is not an unrelated call center. |
| Website | New domain after rebrand. | Homepage, contact page, redirect notes, old domain reference. | Show continuity from old site to new site without over-explaining. |
| Category | HVAC contractor. | License, website services, invoice examples. | Keep one primary category aligned with the actual service. |
| Document | Supports | Match check | Use in appeal? |
|---|---|---|---|
| State contractor license | Business name and service category. | Name matches; license category supports HVAC work. | Yes. |
| Utility bill | Business address and operation proof. | Address matches registration but not public profile because address is hidden. | Yes, with short context. |
| Website contact page screenshot | Phone, website, services, service-area language. | Phone matches profile; website is current. | Yes. |
| Old domain redirect note | Website change timeline. | Shows old domain now redirects to current domain. | Maybe, if website change appears relevant. |
| Service vehicle photo | Real-world business presence. | Logo and phone match current profile. | Maybe, if photo proof is useful. |